The Advancement Operations Specialist will manage and execute all administrative and clerical tasks and projects for the advancement team. Responsible for coordinating day-to-day office operations. Serves as a collaborator on a cross-section of projects and administrative duties in support of all advancement and mission focused organization efforts.

Location/Travel: Hybrid, May or may not require travel

Schedule: Monday-Friday, 9am-5pm, some nights and weekends

Job Responsibilities:

· Coordinates scheduling and logistical support for the CAEO and Director of Donor Engagement, including arranging meetings, preparing briefings and materials, reserving, and setting up spaces, and coordinating with internal staff and external stakeholders to ensure seamless execution of all engagements.

· Supports donor, prospect, and volunteer follow-up, including documenting interactions and maintaining accurate, up-to-date records within the donor CRM.

· Supports fundraising events and initiatives, including signature events, Women of Achievement honoree processes, and year-end programs (e.g., Holiday Giving). Coordinates event logistics, manages sponsorship and attendee communications, and supports volunteer engagement and donation operations, including inquiry response and gift processing.

· Collaborates with the Data Management Administrator to accurately enter gifts, pledges, and in-kind donations into Raiser’s Edge CRM, ensuring accurate records and timely donor acknowledgements. Co-facilitates an enterprise-wide CRM migration by accessing needs, evaluating solutions, and overseeing data migration and integrations, and resolving implementation challenges.

· Builds, segments, and deploys automated email campaigns and workflows within the CRM to support donor engagement and fundraising initiatives, analyzing solicitation performance and donor behavior to inform segmentation strategies and strengthen future fundraising and marketing efforts and outcomes.

· Coordinate and maintains accurate, up-to-date information, including approved branding and photography, across all fundraising and marketing microsites and software.

· Organizes and synthesizes information, including meeting notes, surveys, and program data; prepares and distributes materials and reports to support organizational programs and initiatives.

· Supports office technology needs, including managing audiovisual equipment, coordinating virtual meetings, and maintaining office equipment such as copiers. Serves as a key liaison for the advancement team, interacting with donors, volunteers, and internal stakeholders via email, phone, and in-person engagement, and delivering responsive, professional, and solutions-oriented support.

Performance Expectations:

Perform administrative tasks such as drafting letters, managing correspondence, filing, scanning, photocopying, distribution of internal and external reports, and faxing. Utilizes technology efficiently including but not limited to Microsoft Word, Excel, mail merge, survey software, Teams, Zoom, and Outlook, and have strong follow up ability.
Responds to general inquiries via phone and email, providing effective and efficient responses to requests.
Prepares teams for meetings including calendar coordination, scheduling, room reservations, and creation of agendas.
Assists with communications related to stewardship. Supports mailing projects by printing, folding, stuffing envelopes, photocopying, scanning, faxing, etc.
Applies an analytical mindset to interpret campaign metrics and constituent behavior, translating data into actionable insights and recommendations that enhance fundraising outcomes. Proactively considers needs of department and takes initiative to move forward.
Works effectively and collaboratively with a diverse staff including colleagues, coalitions, community groups, and volunteers in a compassionate, culturally competent professional manner. Demonstrates understanding of and belief in the YWCA Columbus mission and advocacy agenda positions and commits to working collaboratively in a team environment.

Qualifications:

· Education: Associate’s degree in business administration, communications, social services, and/or related field.

· Experience: Minimum three (3) years administrative and project management experience required. Excellent knowledge and use of Microsoft office products, including Excel and PowerPoint.

· Required Knowledge, Skills, and Abilities: Strong communication (oral and written), organizational, analytical, and critical thinking skills; detail-oriented, energetic, adaptable, and customer-focused; self-directed with the ability to collaborate with diverse individuals and teams; skilled in presenting accurate data and managing multiple projects; proficient in Microsoft Office and general computer skills. A demonstrated commitment to, and understanding of, our mission of Eliminating Racism and Empowering Women and experience with and sensitivity to homelessness or poverty issues.

Core Competencies:

· Attention to Detail: Achieves thoroughness and accuracy when performing tasks. Completes all reports and documents according to procedures and standards.

· Adaptability: Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

· Technical Skills: Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.

Customer Service: Works well with customers, promotes a positive image of the company, and strives to solve issues raised by customers.

· Organizational Skills: Information is organized and accessible, maintains an efficient workspace, and manages time well.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. This role involves sedentary work and is performed in an office environment. Requires the ability to operate a computer keyboard, mouse, and other office equipment. Must have the ability to lift and/or move up to 25 pounds.

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

YWCA Columbus

Advancement Operations Specialist

About the Job